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The Wrath Of Social Media: Why Customer Service Is A Must

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    Last Updated: June 26, 2010

    This article was written by Ely Delaney.

    “So, are you one of those businesses still holding out on the Social media world because it’s “A Waste Of Time”?

    Well guess what? The conversation is happening whether you want to be involved or not. And, it’s stronger than you might expect.

    In today’s world, the customer has the power. As a business owner, you are NOT in control. People will spread ideas and opinions about your business faster than you can imagine. That’s called Viral Marketing. And you better believe that they will spread it. Good or bad.

    So how do you work with Social Media and keep your PR under control? We’re going to go through a few things that you should do in order to make the best of the tools that are out there.”

    Read the rest of this article from Gather.com

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